Live Well Offers · Legal

Accessibility statement

We want the site to work for everyone — across assistive technologies, input devices, and bandwidth realities. Here is what we have built, what we are still working on, and how to tell us when something is broken.

Effective: April 2, 2026
Version: 1.5
Applies to: All users; legally binding under ADA Title III and Section 508

Our commitment

Live Well Offers is committed to providing a digital experience that conforms to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. We treat conformance as a floor, not a ceiling — many things on the site go beyond it.

We re-audit the site against WCAG quarterly, after every significant feature change, and after any reader-reported barrier we cannot reproduce internally.

What we have built

Keyboard and pointer

  • Every interactive element is reachable and operable with a keyboard alone. Focus order follows reading order.
  • A skip-link to the main content appears on first Tab.
  • Focus indicators meet WCAG 2.4.7 (3:1 contrast minimum, never relying on color alone).
  • Touch targets are 44×44 CSS pixels or larger.

Screen readers and semantics

  • Pages use a logical heading hierarchy and ARIA landmarks (nav, main, footer, complementary).
  • Every image carries descriptive alt text, or is marked decorative when appropriate.
  • Form fields have programmatically associated labels and error messages.
  • Live region updates are announced with appropriate politeness.

Color, motion, and reading

  • Body text meets 4.5:1 contrast; large text meets 3:1.
  • We honor prefers-reduced-motion: parallax, autoplay, and large transitions are suppressed.
  • We do not use color alone to convey meaning.
  • The site renders in user-set zoom up to 400% without horizontal scrolling on a 320px viewport.

What we test against

We test on every release with:

  • Screen readers: NVDA (Windows), JAWS (Windows), VoiceOver (macOS/iOS), TalkBack (Android).
  • Browsers: Latest two versions of Chrome, Firefox, Safari, and Edge.
  • Inputs: Keyboard only, switch control, voice control (Dragon, macOS Voice Control), and touch.
  • Automated tools: axe-core, Lighthouse, WAVE, and Pa11y as a sanity check — but never as a substitute for human testing.

Known gaps we are working on

Conformance is an ongoing effort. As of this version, we are aware of:

  • A small number of merchant-supplied product images lack alt text in their source feed. We are filling these in manually and updating ingestion.
  • Our category-filter checkboxes don’t announce the result count change to all screen readers. Fix scheduled for Q3 2026.
  • The cookie banner does not yet support keyboard-only dismissal on the very first paint. Workaround: pressing Tab three times moves focus into the banner.

We publish a longer in-progress audit list and conformance roadmap quarterly.

Feedback and assistance

If something on the site is unusable, confusing, or just frustrating with your tools, please tell us. We treat accessibility reports as priority:

We acknowledge accessibility reports within two business days and aim to resolve or share a workaround within ten. If you need an alternative-format version of any page (plain text, large print), we will provide one within five business days at no cost.

Hit a barrier?

Tell us what happened and how — keystrokes, screen reader, page URL. We respond to accessibility reports within two business days.

Contact our team